Last updated: 4 August 2020
This policy is regularly updated in accordance with Department of Health and HSE guidelines.
While WCM will do everything possible to ensure the health and safety of everyone attending a live event, customers attend at their own risk.
These guidelines have been written to promote your safety and the safety of others and entry to the performance is conditional upon following the guidelines. Non-compliance may result in your being asked to leave the venue.
You will see many changes at the WCM venues. Most of these changes will be familiar to you as standard COVID safeguarding measures:
Tickets will only be sold by phone
All events will be ticketless. WCM will not post tickets to you, nor do you need to print your confirmation. Please give the name of the person who purchased the ticket to WCM staff when you arrive.
Seats will be allocated by West Cork Music and will be laid out in accordance with Social Distancing Guidelines.
You will be given a time to arrive prior to the performance. Please arrive within the time allotted to you to allow for safe seating.
Please remember to bring your face mask.
Upon arrival give the name of the person who purchased the tickets to the staff member at the door.
Make use of the hand sanitizer located at the entrance.
Wear a face mask that covers your nose and mouth and follow the venue’s Safety Guidelines.
Please do not hesitate to ask for emergency assistance if needed. WCM is in compliance with current Government and HSE Guidelines, and these guidelines are regularly reviewed.
For the safety of others please do not attend if you have COVID-19 symptoms, or have been in contact with someone who has presented with symptoms within the last 6 days.
A full refund, minus booking fee, is available if you are unable to attend due to COVID-19. Please let us know as soon as possible if you wish to return your ticket.
Refunds will not be available on the night of the performance as there will be no box office at the venue.
Cleaning is carried out by the venue staff. The venue’s COVID Safety Procedures can be seen here.
If you present with the symptoms of COVID-19 while attending a WCM event please inform a member of the First Aid team.