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WCM COVID-19 Health and Safety



Guidance for Customers

Last updated: 4 August 2020

This policy is regularly updated in accordance with Department of Health and HSE guidelines.

While WCM will do everything possible to ensure the health and safety of everyone attending a live event, customers attend at their own risk.

These guidelines have been written to promote your safety and the safety of others and entry to the performance is conditional upon following the guidelines. Non-compliance may result in your being asked to leave the venue.

Changes You Will See at the Performance

You will see many changes at the WCM venues. Most of these changes will be familiar to you as standard COVID safeguarding measures:

  • Staff wearing masks
  • Social distancing indicators
  • Posters displaying COVID-19 symptoms
  • Hand sanitizer dispensers
  • Due to the difficulties of maintaining social distancing there will be no interval in the performance
  • The stage may need to be cleaned between performances for the Health and Safety of the musicians, we ask for your patience while this is performed

Booking Tickets

Tickets will only be sold by phone

  • The box office will be closed to visitors but can be contacted by telephone or email
  • There will be no box office at the venue and tickets will not be available at the door

All events will be ticketless. WCM will not post tickets to you, nor do you need to print your confirmation. Please give the name of the person who purchased the ticket to WCM staff when you arrive.

Seats will be allocated by West Cork Music and will be laid out in accordance with Social Distancing Guidelines.

Pre-Arrival

Contact Tracing:

  • Contract tracing is used by the HSE to inform people if they may have been in contact with a person who has COVID-19
  • Upon booking you will be asked to provide accurate contact information before attending an event
  • This information will be kept in compliance with GDPR and will only shared with the HSE upon request

You will be given a time to arrive prior to the performance. Please arrive within the time allotted to you to allow for safe seating.

Please remember to bring your face mask.

Arrival

Upon arrival give the name of the person who purchased the tickets to the staff member at the door.

Social Distancing:

  • You will see signs on the floor marking 2m gaps when queuing, please respect the 2m social distancing policy and keep your distance from other parties
  • Please wait to be seated by a member of staff
  • Once seated please remain in your seat for the remainder of the performance
  • Do not move the chairs in the performance area

Make use of the hand sanitizer located at the entrance.

Wear a face mask that covers your nose and mouth and follow the venue’s Safety Guidelines.

Post-Performance

  • Remain in your seat until a member of staff indicates you may leave
  • Please maintain social distancing as you leave
  • Do not linger in the foyer, staircase or exit
  • Please do not use the lift unless necessary

Personal Responsibility

  • Know the symptoms
  • Cough into your elbow
  • Wash your hands frequently for 20 seconds
  • Make use of the available hand-sanitiser
  • Wear a mask when entering and exiting from the performance space
  • Maintain social distancing where possible
  • Follow the venue guidelines when using restrooms, staircases and lifts
    • Only use the lift where necessary

First Aid and Emergency Assistance

Please do not hesitate to ask for emergency assistance if needed. WCM is in compliance with current Government and HSE Guidelines, and these guidelines are regularly reviewed.

Refund Policy

For the safety of others please do not attend if you have COVID-19 symptoms, or have been in contact with someone who has presented with symptoms within the last 6 days.

A full refund, minus booking fee, is available if you are unable to attend due to COVID-19. Please let us know as soon as possible if you wish to return your ticket.

Refunds will not be available on the night of the performance as there will be no box office at the venue.

Cleaning

Cleaning is carried out by the venue staff. The venue’s COVID Safety Procedures can be seen here.

If You Present With Symptoms

If you present with the symptoms of COVID-19 while attending a WCM event please inform a member of the First Aid team.

  • You will be led to an Isolation Room at the venue
  • Assistance will be administered in the Isolation Room in compliance with current guidelines
  • If you are not well enough to return home alone an alternative form of transport will be arranged. Do not use public transport of you have COVID-19 symptoms

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Arts Council Traditional
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Cork County Council
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O'Keeffe's Supervalu
The Maritime Hotel
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